Returns & Exchanges
The Beauty of Handcrafted
"All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique. An irregular weave, print, or stitch should not be taken as a defect. Handloom, by definition, means a glorious uncertainty when it comes to uniformity."
General Policy
Despite variables in handcrafted goods, we stand behind our quality. We allow exchange/return/refund (for eligible categories) if you are not satisfied.
Non-Returnable / Non-Exchangeable
Returns are Not Eligible if the SSBN Tag loop seal is broken or tampered. The following categories are excluded:
- Saris
- Shawls, Mufflers, Stoles
- Dupattas
- Bags, Belts & Wallets
- Furniture
- Organic Food
- Personal Care / Beauty
- Lighting & Decor
- Tableware & Kitchen
- Stationery & Gift Boxes
- Prepacked Gifts
- Customized Products
- Custom Kurtas
- Jewelry
- Innerwear
- Upholstery Fabrics
* Exchange for these items is considered only in case of verified manufacturing defects.
Reverse Pick Up Policy
We offer a hassle-free, free-of-cost Reverse Pick-up policy. Please mention your Order Number in the subject line of your request.
The Process:
- Pack items securely to prevent damage.
- Pickup will occur within 5 business days of request.
- If there is a discrepancy with the pickup, inform Customer Support within 24-48 hours.
- Refunds/Exchanges processed after receipt of items.
- For exchanges, new order dispatched within 3-5 business days of receipt.
* If your pin code is not feasible for reverse pick up, you must self-ship the item. We are not liable if self-shipped packages are lost in transit.
We do not offer reverse pick facility outside India. In case of wrong product or defects, the customer must self-ship the product to SSBN.
US & Canada Return Address:
SSBN LIMITED
75 Torrington Ave
Canton, CT06019
USA
Other Countries:
Please return to the address mentioned on your original invoice.
Claiming Refunds
Prepaid Orders
- Refunds credited back to original mode of payment (Credit Card/Net Banking/PayPal).
- Banks typically take 4-5 business days to process refunds once initiated.
COD Orders
- Refunds via E-Gift Card or NEFT to bank account.
- No Cash Refunds allowed.
- NEFT transfers take 7-8 business days (subject to QC clearance).
- Bank account name must match the customer name.
Need help with a return?
Contact us within 15 days of delivery.